Translations Planet Ltd. (“us”, “we”, or “our”) operates the Translations Planet website https://www.translationsplanet.com/ (the “Website”). This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Website. We truly appreciate the trust you put in us and we take responsibility to protect your privacy. We will not use or share your information with anyone except as described in this Privacy Policy. We use your Personal Information for providing and improving the Website. By using the Website, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible at https://translationsplanet.com/terms-and-conditions/.
Information Collection
While using our Website, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information (“Personal Information”) may include, but is not limited to: name, email address, telephone number, address, country of origin, nationality, gender, languages, work history, job title, company name, industry. We may also collect information concerning products or services that you are interested in. If you choose to order products or services, we will ask for additional information, such as your bank account information to process payment. If you choose to join our pool of language professionals, we may ask you to provide information such as, but not limited to your resume, voice sample, and your accent. We may retain and use this information as reference unless you specifically tell us not to do so. You agree to only provide Personal Information which you have consent to share with us for use in accordance with this Privacy Policy. If you do not provide us with the Personal Information we request, we may not be able to provide the products or services you are interested in.
Use of Personal Information
We will use your Personal Information only for purposes specified in this Privacy Policy. We may ask you to provide Personal Information relevant to your specific service request. This makes it possible to respond to your questions, analyze and process your orders. The data will be stored on our secure servers. We use your Personal Information to process orders, to process your job application, to provide you with information that you have requested, to provide you with feedback about our products and services that may be of interest to you, to obtain information of how you use our services to better understand your needs and as input to future translation projects or marketing activities, to make it easier to use our Website, to keep our Website safe and secure, and to conduct a research in order to improve our processes and workflows. If you are a translator or another language professional, we use your Personal Information to match your skills to our client needs. From time to time, we may wish to use Personal Information for new or additional purposes of which we will have given you a notice, or as legally required. We will also use your Personal Information to communicate with you. It is possible that we save communication messages you send to us through email or contact forms on our Website.
Log Data
We collect information that your browser sends whenever you visit our Website (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type and language, browser version, the pages of our Website that you visit, the time and date of your visit, the time spent on those pages and other statistics.
Google AdSense & Third-Party Analytics
We may use third-party service providers to monitor and analyze the use of our Website. For instance, we may use third-party service providers, such as Google AdSense or AdWords, to serve our ads on our behalf on the Internet. If you prefer to prevent your data from being used by Google Analytics, follow the instructions to download and install the Google Analytics opt-out add-on. Also, we may use Mailchimp (The Rocket Science Group LLC) to manage email marketing subscriber lists and send emails to our subscribers. Read their privacy policy.
Cookies
Cookies are small data files that are installed on your computer or mobile device when you visit a website or use a (mobile) application. The cookie file contains a unique code with which your browser can be recognized by the website or web application during the visit to the online service or during consecutive visits. Cookies may be temporary (these are known as session cookies) or persistent (these are known as multi-session cookies). Temporary cookies exist only during a single session and are automatically deleted when you close your browser. They usually store an anonymous session ID allowing you to browse a website without having to log in to each page, but they do not collect any personal data from your computer. Persistent cookies remain on your computer or device for a certain period after you close your browser or turn off your computer or device. Persistent cookies remain on your computer or device until the set expiry date is reached, until a new cookie is installed, or until you delete them from your computer or device. Cookies can be placed by the server of the website or application that you visit, but also by third-party servers that may or may not work with this website or application. We use cookies to collect information about your session and preferences as well as information that can help improve our Website. This information identifies your browser and device, but not you, to our servers when you use our Website. We will not use cookies to disclose your identity. Most browsers are initially set up to accept cookies. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Website. While we use strictly necessary and functional cookies for basic site functionality, our main purpose in using all other cookies is to enhance and improve your user experience by understanding and remembering your preferences, and by general tracking of our user trends. We use the following types of cookies:
Necessary cookies: These strictly necessary and functional cookies support and facilitate the provision of services that you have requested on our Website, and may enable enhanced features. These cookies are necessary for our Website to function and cannot be switched off in our systems.
Other cookies: These cookies collect information that we utilize to support the measurement of our Website. They may be set by third parties, when we work with outside partners for analytics and to optimize delivery of information that may benefit you. We do not have access to read or write such third-party cookies, nor do we directly control the manner in which they may be used. For more information, please refer to our Cookie Policy.
Personal Information Disclosure
Translations Planet will never sell, rent, trade or lease your Personal Information to third parties, except as required by law. Translations Planet may share your Personal Information with third parties in order to provide our services. These services may include, but are not limited to website hosting, website analysis, cloud-hosted document storage, marketing campaigns, email services, virtual infrastructure, recruitment platforms, payment processing and other services. The third parties have access to your Personal Information only to perform tasks related to the respective services on our behalf and are obligated not to disclose or use it for any other purpose. We do not use cookies to disclose your individual identity, instead this information identifies your browser to our servers when you visit the Website.
Compliance with Laws
We may disclose your Personal Information when required to do so by law, government request, or when necessary to protect our safety, property or other rights, our representatives, customers and users of the Website, including to detect and prevent fraud. In such cases, and when it is permitted, we will give you a notice regarding the disclosure of your personal information and the reason for it as early as possible.
Business Transactions
If Translations Planet is involved in a merger, acquisition, sale of company assets, consolidation, change in control, reorganization, or liquidation your Personal Information may be transferred. We will send you a notice before your Personal Information is transferred and becomes subject to a different Privacy Policy.
Legal Basis (GDPR)
For Personal Information that is subject to the General Data Protection Regulation (GDPR), Translations Planet legal basis for collecting and using your Personal Information described below depends on the Personal Information we collect and the specific context in which we collect it. Translations Planet may process your Personal Information because you have given us your consent, we need to perform a contract with you, the processing is in our legitimate interests and it’s not overridden by your privacy rights. Our legitimate interests include, but are not limited to operating our business, understanding and improving our services, direct marketing related to our services, communicating with our clients about our services, events or related resources, improving our Website and protecting our legal rights and interests. You may withdraw your consent at any time where consent is the legal basis. Where we are using your Personal Information for our legitimate interests, you have the right to object to that use. See below under Your Rights for how to withdraw consent or object.
Retention of Data
We retain your Personal Information to fulfill the purposes outlined in this Privacy Policy only for as long as we need it, as allowed or as required by law. For instance, we may retain and use your Personal Information as necessary to comply with our legal obligations, resolve disputes, prevent fraud and abuse and fulfill and enforce our agreements. Such information shall be securely destroyed, erased or rendered anonymous.
Security
We are committed to ensure the security of your Personal Information against unauthorized access, alteration, loss, misuse and unauthorized disclosure. Our Website is SSL-protected. SSL – Secure Sockets Layer – is a protocol in the form of a certificate that can be installed with any hosted domain to improve the security of a website. In short, SSL is installed to the hosting server and encrypts communications. When using our Website, please make sure you use an SSL-enabled browser. This will ensure that your Personal Information is transmitted over the Internet securely. The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we take reasonable efforts to protect your Personal Information, we cannot guarantee the security of your data transmitted to our Website. Your use of our Website constitutes an acceptance of such risk.
Links to Third-Party Websites
Our Website may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third-party website. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over, and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.
Children’s Privacy
Our Website does not address and is not intended for anyone under the age of 16 (“Children”). We do not knowingly collect personally identifiable information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us and we will delete this information. If we discover that a child under 16 has provided us with Personal Information, we will delete such information from our servers immediately.
Changes to this Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. The last modification date of this Privacy Policy is displayed at the bottom of this page. Please check back periodically to ensure that you are aware of any updates or changes to this Privacy Policy. Changes to this Privacy Policy are effective when they are posted on this page. Your continued use of our Website after any such changes constitutes your acceptance of the Privacy Policy as revised.
Your Rights
Under the GDPR, you have a number of important rights that you can exercise, including the following:
- The right to access the Personal Information and other supplementary information we have on you. You have the right to access your Personal Information at any time. Please contact us if you wish to access the Personal Information we have on you.
- The right to request rectification, meaning correcting false information or completing missing information. If the information we hold about you is inaccurate or not complete, you have the right to ask us to rectify it. If you wish to do so please contact us.
- The right to erasure, also known as “the right to be forgotten”. You have the right to request that we erase all your personal data, if you wish to do so please contact us.
- The right to restrict processing. You can ask us to limit the way in which we use your Personal Information, also you have the right to request that we restrict the processing of your Personal Information under certain circumstances (e.g. where you object to the accuracy of your Personal Information, wrongful processing of your Personal Information, your Personal Information is no longer needed for the purposes of processing, etc.). If you wish to do so please contact us.
- The right to object. You have the right to object, on legitimate grounds as specified in law, to the processing of your Personal Information. If you have any objections please contact us.
- The right to data portability, allowing you to move, copy or transfer Personal Information. Please contact us and we’ll provide additional information on how you can receive your Personal Information in a structured, commonly used and machine-readable format to have it transferred to another controller, to the extent applicable in law.
- The right to complain to a data protection authority about our collection and use of your Personal Information. For more information, please contact the local data protection authority in your country. In British Columbia, you can contact the Information and Privacy Commissioner of British Columbia at https://www.oipc.bc.ca/. For international matters and inter-provincial matters, you can contact the Privacy Commissioner of Canada at https://www.priv.gc.ca/.
Contact Us
We are regularly making sure that we are complying with our Privacy Policy and we welcome your feedback. If you have any questions about this Privacy Policy, please contact us by email at info@translationsplanet.com or by mail at:
Translations Planet Ltd.
Attn: Legal Department
300-422 Richards Street
Vancouver BC, V6B 2Z4
Canada
Last modified on March 26, 2024
